As of 17th June 2010, all insurance policies will be underwritten by White Horse Insurance Ireland Limited. Existing policies booked before this date will have been underwritten by AXA and customers are asked to contact AXA directly for any claims or medical assistance.

If you have purchased travel insurance with a policy number starting 2063 / then please use the information below to make a claim.

White Horse Adminstration Services Limited
PO Box 5633
Walsall
WS6 9BB

Telephone: 0871 895 0074

If you have purchased travel insurance with a policy number starting ET/AXA then please use the information below to make a claim.

AXA Claims
308 -314 London Road
Hadleigh
Benfleet
Essex SS7 2DD

Telephone: 08700 662731

Fax: +44 (0) 8700 662 715

Once you have contact the relevant department, please return your claims form, with your original policy documents, and please insure you have photocopies or any paper work that is requested from the claims company.

When contacting the claims department, please quote Ref: Essential Travel policy and have the following information at hand:

• Name of Your policy and where it was purchased
• Policy number
• Resort and country visited
• Value of claim
• Brief circumstances
• Travel dates
• Date your policy was purchased
• Incident date

Failure to have the above information at hand may result in your claim being delayed.

NOTE - FAILURE TO CONTACT THE ASSISTANCE COMPANY MAY RESULT IN A CLAIM BEING INVALID